Trust us, those calls aren’t from Grasshopper, and we’re working to stop the spam call issue. We hate spammers just as much as you do!
We’ve recently been made aware of a growing problem with “Grasshopper spam calls” and we want to address it head-on. The rise of caller ID spoofing and robocalls has brought this issue to our attention, and we’re taking steps to combat it.
Let’s delve into what caller ID spoofing and robocalls are, why they occur, how to deal with them, and what actions we’re taking.
Understanding Caller ID Spoofing
Caller ID spoofing involves using a fake telephone number to mask the true identity and number of the caller. Some individuals have reported receiving calls supposedly from Grasshopper, when in reality, someone is manipulating our caller ID information. This deceitful practice is a violation of the FCC’s Truth in Caller ID Act, which prohibits deceptive caller ID spoofing.
Robocalls Explained
Robocalls are automated calls that can range from playing pre-recorded messages to dead air or music. These unsolicited calls are challenging to eliminate, and they have become a significant industry concern. The FTC has even offered rewards for solutions to combat illegal robocalls.
Our Response to Caller ID Spoofing and Robocalls
Rest assured, we are actively engaging with our carriers to address this issue. They are tirelessly working to identify the culprits behind these deceitful calls, despite the challenges posed by the constantly changing spoofed numbers.
- This is a prevalent issue across the industry.
- The spoofed numbers vary with each call, making individual number blocks ineffective.
- Our carriers are collaborating with legal and law enforcement teams to trace the call origins.
What to Do if You Receive Spam Calls?
If you are experiencing spam calls, please reach out to us. We are committed to assisting our customers on a case-by-case basis and endeavoring to block these unwanted numbers. If you notice any suspicious activity on your account, submit a ticket or give us a call so we can address it promptly.
For more information or assistance, feel free to contact us. We are dedicated to ensuring a spam-free calling experience for our valued customers.