As an entrepreneur, I strongly believe that understanding your team members on a personal level is key to supporting their success in the workplace. At my previous company, my direct reports were with me for many years, and we shared in each other’s personal struggles and triumphs. These experiences have greatly influenced how I now operate FutureFund, a free fundraising platform for K-12 school groups that I founded. Here’s my advice on building strong working relationships to promote teamwork and success in your organization.
You have to know where people are coming from
Some managers prefer to keep a distance from their team’s personal lives, but I believe that’s a mistake. Asking the right questions and encouraging people to open up builds trust and provides insight into how to support them effectively. For example, when a first-time manager’s performance began to decline after a promotion, instead of giving an ultimatum, I learned that he was battling cancer due to exposure to harmful substances during his military service. By offering him support, we not only helped him but also benefited the business in the long run.
It’s not about micromanaging
Knowing your team isn’t about hovering over them; it’s about showing genuine care and empowerment. Being a mentor and coach rather than a supervisor helps create a positive environment for growth and development. Constructive feedback and a genuine interest in your team’s well-being go a long way in building lasting relationships.
Vulnerability inspires trust and transparency
Being willing to open up about your own personal struggles and challenges can foster trust and transparency within your team. By sharing personal stories with my executive team, we’ve created a strong bond based on understanding and respect. This level of vulnerability leads to deeper connections and a sense of camaraderie that enhances teamwork.
Strong working relationships have immeasurable benefits
Investing time in getting to know your team members and allowing them to know you can lead to incredible outcomes. Beyond the quantifiable benefits of improved communication, mentorship, and risk-taking, there are intangible rewards like loyalty and trust that strengthen the foundation of your organization. By asking the right questions, actively listening, and being open about your own experiences, you can foster a supportive and growth-oriented work environment.