Verizon Service Outage: What You Need to Know
On a typical Monday morning, many Verizon users found themselves in a state of panic as they reported outages on social media platforms and to Down Detector. Customers were left with no service except for SOS mode, leading to widespread frustration. Verizon finally acknowledged the issue at 11:48 a.m., stating that they were aware of the “issue impacting service” and that their engineers were actively working on a solution.
We are aware of an issue impacting service for some customers. Our engineers are engaged and we are working quickly to identify and solve the issue.
— Verizon News (@VerizonNews) September 30, 2024
The outage reached its peak in the morning, with over 100,000 queries being reported. However, according to Tom’s Guide, this number has decreased to around 40,000 queries. Reuters also reported that the FCC is currently investigating the cause and extent of the disruptions.
Finally, at 5:04 p.m., Verizon updated customers, stating that the issue was a “network issue” that had begun to be resolved. They assured customers that they were working tirelessly to fully resolve the problem.
Verizon engineers are making progress on our network issue and service has started to be restored. We know how much people rely on Verizon and apologize for any inconvenience some of our customers experienced today. We continue to work around the clock to fully resolve this…
— Verizon News (@VerizonNews) September 30, 2024
Where is Verizon Down?
The Verizon outage seems to be affecting users across the U.S., with reports coming in from California, Ohio, and Florida among other states.
Does Verizon Know About the Issue?
While the company is aware of the issue, they have not disclosed the cause of the outage. Both on their website and social media, Verizon has assured users that their network engineers are diligently working to identify and resolve the problem.
Is AT&T also Down?
Despite some users reporting issues with AT&T, the company has confirmed that they are not experiencing any outages. According to AT&T, any challenges faced by their customers are likely due to difficulties in connecting to users on another network.
We are not experiencing a nationwide outage. Our national network is operating normally. Down Detector is likely reflecting challenges our customers are having attempting to connect to users on another network.
— AT&T News (@ATTNEWS) September 30, 2024
What is SOS Mode?
SOS mode is activated when a phone is unable to connect to any network. Despite this limitation, users should still be able to make emergency calls, such as dialing 911.